Refund an order

STEP 1: Open the Moduurn Order Manager app on your iPad or Android tablet     

STEP 2: Click on the order you would like to refund, then click on Refund Order.

STEP 3: Enter the Refund Authorization Code, the Refund Amount, and a Reason for refund. Click Send to process the refund. The customer will receive an SMS notifying them about the refund. 

• Refund Authorization Code - This is the refund code assigned to admin/location or order manager profiles. Only those profiles can view this code. The refunded order will show which profile issued the refund.

• Refund Amount - The amount to be refunded. This can be the order total or a partial amount if only one item on the whole order is being refunded.

• Reason for refund - Type in the reason for the refund. A few common reasons can be pre-set. This reason will be sent to the customer when they are notified of the refund.

STEP 4: You can confirm the refund was processed by clicking on the order again and viewing the total.

Note: You may review all refunds in your Bambora Dashboard. Please contact your Bambora rep to request login credentials. 

 For Technical Support:

Service Desk hours;

Monday to Friday:  8:00 a.m. - 6:00 p.m. (PST) 

Saturday and Sunday:  8:00 a.m. - 4:00 p.m. (PST) 

Open a ticket 24/7;

Phone (Voicemail):  1-855-MODUURN (1-855-663-8876), ext#2

Email:  support@moduurn.com

Chat / Messaging (From Ordering App)

Web Form: http://moduurnhelp.zendesk.com