Receiving order process:
Step 1: Open the Moduurn Order Manager App on the iPAD or Android tablet
Step 2-1: Review - your orders: Click on the coloured box
Step 2-2: Accept - what you’ve reviewed: Click on Accept and Select the prep time and click on Confirm.
Step 2-3: Your customers will receive an SMS message to identify the order and time information.
If you want to update the preparation time and notify the customer, click on Update Time, select the appropriate time and click on Confirm. Your customers will receive a new SMS regarding the new time information.
Step 3: Payment – Click on Payment and Confirm the payment when the customer pay in-store
If the customers already pay by credit card, you won’t see this option.
Step 4: Complete - when food has been picked up: Click on Complete and moves this order into Past Orders.
Technical Support is available from 8:30 am - 6 pm (PST) Monday - Friday
Toll-free: 1-855-MODUURN ext. 2